Vollie

About Vollie

What is Vollie?

Vollie is a haircare brand founded by Heba Maksad, a beauty industry veteran, with the mission of bringing salon-quality haircare into your home. We bottled the salon so you can have amazing hair, from home. With Vollie, you’ll feel empowered to take up space, find your voice, and turn up the volume on your confidence.

Are your products clean?

Yes, we’re clean…but we’re also so much more. All of our products are thoughtfully & expertly formulated without Silicones, Parabens, Phthalates, Mineral Oils, Petrolatum or Sulfates (including SLE & SLES). All products are vegan, gluten-free, cruelty-free and color safe. 

Where are Vollie products produced?

Vollie haircare products are proudly made in the U.S.A. using both U.S. and imported ingredients. Our Vollie comb is crafted in Switzerland, and the Shower Shelf is produced in China.

Where can I buy Vollie products?

Our products are available in the U.S. at vollieverse.com. Our products may be available at select US salons & retailers in the future, as we explore potential partnerships to bring Vollie directly to your favorite beauty destinations.

Shipping & Returns

Where do you ship?

We currently offer shipping within the United States, including Alaska and Hawaii. At this time, we are unable to ship to Puerto Rico, U.S. Territories, P.O. Boxes, or Military (APO/FPO/DPO) addresses. However, we are actively working on expanding internationally so that customers outside the U.S. can experience Vollie products as well.

Do you offer free shipping?

Yes! Enjoy free ground shipping on orders over $75 within the contiguous United States. Please note, this offer doesn’t apply to Alaska and Hawaii, where shipping is available at a flat rate of $20. Additional shipping options and fees will be displayed at checkout.

How long will it take to receive my package?

We know you're excited to receive your products, and we're working hard to get them to you as quickly as possible. Please allow 1-2 weeks for processing, shipment, and delivery. We'll do our best to get them to you even sooner! Please note that orders to Hawaii and Alaska may take a bit longer to arrive.

What is your return policy?

We want you to feel confident and happy with your purchase! If for any reason you're not completely satisfied, we're happy to accept returns of unused or gently used items within 30 days from the date of purchase. At this time, we do not offer exchanges. To start the return process, please visit our returns portal here. A handling fee of $10 USD will be deducted from your refund. The original shipping charge, if any, is not refundable. Once processed, refunds will typically appear in your bank account within 5-10 business days. If you have any questions about return eligibility or encounter issues with our return portal, please reach out to us at care@vollieverse.com.

Can I cancel or edit my order?

Please contact us as soon as possible at care@vollieverse.com. We’ll do our best to help, but please note that we cannot guarantee we’ll be able to cancel or edit your order once it’s been processed.

Partnerships

I want to partner with Vollie

We’re always excited to explore new partnership opportunities that align with our mission and values! If you’re interested in collaborating with us, we’d love to hear from you. Shoot us an email at hello@vollieverse.com and let’s see how we can work together to create something amazing!

Do you offer a Pro discount?

Yes! We love our hairstylist community. Sign up as an affiliate to receive a custom referral link and start earning commissions, plus activate your eligibility for a pro discount. Vollie Pro affiliates enjoy 30% off haircare products. To qualify for this program, you must be a licensed cosmetologist. Please click here to learn more about the Vollie Pro program and review additional eligibility requirements.

I want to carry Vollie products in my salon, salon suite or retail store.

We’d be thrilled to partner with you to bring the magic of Vollie products to your space! Please reach out to us at pro@vollieverse.com to discuss wholesale opportunities.